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Generalist Advisers
There are a number of different ways that advisers can help clients to resolve a problem. Our advice service looks at the client's situation holistically as opposed to looking at their problems in isolation from one another.
Advisers don't tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
We provide all trainee advisers with a comprehensive accredited training programme, which will give you the skills you need to deliver a high quality service to our clients. Advisers:
  • Interview clients both face to face at bureaux drop-in sessions, appointments and over the telephone
  • Give advice in explaining the choices and possible outcomes the clients face
  • Provide practical help by writing letters, making phone calls, completing forms and calculations
  • Complete clear and accurate client case records
  • Refer clients to specialist caseworkers for complex problems or to other agencies when appropriate
  • Prevent future problems by identifying issues that affect many clients
You don't need any particular qualifications or experience to train as an adviser. As an adviser you would need to:
  • Be a good listener, able to shift through and extract relevant information
  • Be able to work in a team
  • Be open minded and non-judgemental
  • Enjoy helping people
How do I apply?
Citizens Advice Trafford recruits throughout the year.

If you are interested in volunteering with us, please read our notes on applying and complete our application form. The application can be either e-mailed to: [email protected] , or sent to

Senior Advice Service Manager
13 Washway Road
Sale
Cheshire
M33 7AD
We look forward to hearing from you!