Privacy policy and use of cookies Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you. Cookies We use cookies* on this website to: track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website.
| Cookie name | Purpose | Expiry date | _utma
| Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure
| 2 years from set/update | | _utma | Used to establish and continue a user session with this site. †
| 30 minutes from set/update | | _utmc | Used to determine whether or not to establish a new session for the users †
| At the end of the session | | _utmz | Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or e-mail link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.
†
| 6 months from set/update | eprivacy
| Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed.
| 1 year | | test session Cookie | Stores users login session | 1 year |
*cookie - a bit of information kept on a user's computer. † For more information on Google Analytics and how it uses cookies
| 