Administrators
Admin volunteers work alongside bureau staff and advisers to provide essential clerical duties which can include:

• Dealing with incoming and outgoing mail
• Updating information resources that advisers use, such as leaflets on local services and advisers handbooks
• Using spreadsheets, databases and word processing packages
• Receiving and sending faxes, mail, e-mail and telephone calls
• Photocopying, filing
• Maintaining stocks of leaflets and stationery
• Helping to arrange events

Specific qualifications and experience are not required to take on the role. You need to:

• Have a good manner when talking to people
• Be friendly and approachable
• Have basic computer skills
• Have an understanding of and commitment to confidentiality