What to bring and information to have to hand for your interview
When you contact us it's really important to help the adviser to help you as much as you can. We want to give you the best possible advice and not waste any of your time. We're really fortunate with our clients as they come prepared and ready to receive advice - please help keep this up!

Please bring or have to hand all of the items below that relate to your problem.

Consumer issues

  • Full details of the goods or services that you are having problems with. 
  • Receipts or other proof of you buying the goods or services. 
  • Details of any letters, e-mails or telephone calls between yourself and the company you are having a dispute with.

Employment issues

  • Your employment contract and any relevant company policies relating to your issues. 
  • Details of any disciplinary, grievance or dismissal processes you have gone through. 
  • Proof of your income - wage slips for the last two months are really helpful. 
  • Details of any benefits you and your immediate family are claiming.

Family or personal issues

  • Any paperwork or letters you have relating to the problem you need help with. 
  • Details and/or copies of any original agreements that you have. 
  • Proof of your income - wage slips for the last two months are really helpful.

Housing issues

  • Your tenancy agreement if you live in rented accommodation. 
  • Details of your mortgage if you are buying your property.
  • Any paperwork or letters you have relating to the problem you need help with. 
  • Proof of your income - wage slips for the last two months are really helpful. 
  • Details of any benefits you and your immediate family are claiming.

Immigration/Asylum issues

  • All letters you have from the Home Office. 
  • Your passport and details of any visas or permits you have. 
  • Any paperwork or letters you have relating to the problem you need help with.
  • Proof of your income - wage slips for the last two months are really helpful.
  • Details of any benefits you and your immediate family are claiming.

Money issues

  • Details of all the companies/people that you owe money to - including account details, addresses and the amounts outstanding. 
  • Copies of any original agreements you have from when you took out the debt. 
  • Any paperwork or letters you have relating to the problem you need help with.
  • Proof of your income - wage slips for the last two months are really helpful.
  • Details of any benefits you and your immediate family are claiming. 
  • It is really helpful if you have thought about and have details or estimates of your household bills, food and utilities.

Welfare Benefit issues

  • All the letters you have from the DWP, Jobcentre and HMRC. 
  • All the letters with decisions that you wish to challenge and appeal. 
  • Details of any benefits you and your immediate family are claiming.
  • Proof of your income - wage slips for the last two months are really helpful. 
  • Your national insurance number. 
  • Details of the amount of rent, mortgage and council tax you have to pay. 
  • Details of any savings you have.
  • If you are taking medication it is also useful to know what you are taking and the dosage.