Receptionists
Receptionists are an integral part of the team, managing "front of house" with the advice session supervisor actively supporting you during the advice session.
Depending on the size and resources of the bureau, the receptionist role may be undertaken by one or more people. 
 
As a receptionist you would:
  • Greet clients and other visitors
  • Explain the services available
  • Ensure clients know what is happening and how long they have to wait
  • Provide information where appropriate, including details of other agencies, leaflets and self-help materials
  • Maintain the reception area
  • Enter information on to a computer system
  • Arrange appointments and answer the phone
Specific qualifications and experience are not required to take on the role. You need to
  • Have a good manner when talking to people
  • Have basic computer skills
  • Work collaboratively with other colleagues in the advice process
  • Be friendly and approachable


Information Assistants
Information assistants play a key role in enabling clients to find information that they need, not all clients need advice - some only require help to locate the right information. 
 
Information assistants provide exactly that by:-
  • Greet clients and other visitors
  • Explain the services available
  • Help identify the correct leaflet, self-help resource or service provider
  • Identify where a short interview with a gateway assessor may be required
  • Record client numbers and issues
 
Specific qualifications and experience are not required to take on the role.  You need to:-
  • Have a good manner when talking to people
  • Flexibility and willingness to work as part of a team
  • Have basic computer skills
  • Be friendly and approachable
 
How do I apply?
Citizens Advice Trafford recruits throughout the year.

If you are interested in volunteering with us, please read our
notes on applying and complete our application form. The application can be either e-mailed to: david.marks@penninewest.cab , or sent to

David Marks – Volunteer Development Manager
1&2 Ascroft Court
Peter Street
Oldham
OL1 1LP
 
We look forward to hearing from you!