Gateway Assessors
Gateway assessors help clients get the right help in the fastest time possible. 
They assess people's needs, either face-to-face or over the phone and identify the most appropriate course of action.  That might be self-help information, referral to a specialist organisation or an appointment with Citizens Advice adviser. 
 As a gateway assessor you would:
  • Greet clients and explain the gateway assessment process
  • Explore the clients problem(s) and situation
  • Assess the risk/urgency of the clients issue and their ability to deal with the problem themselves
  • Identify the next steps to be taken
  • Summarise the content of the interview for the client and explain what happens next
  • Ensure clients know they can return if necessary
  • Update the Citizens Advice client database
Specific qualifications or experience are not required to train for the role.  You need to:
  • Be good at listening and enjoy helping people
  • Flexibility and willingness to work as part of a team
  • Willingness to learn and develop skills in main enquiry areas
  • Have basic computing skills
  • Be open minded and non-judgmental
How do I apply?
Citizens Advice Trafford recruits throughout the year.

If you are interested in volunteering with us, please read our
notes on applying and complete our application form. The application can be either e-mailed to: , or sent to

Senior Advice Service Manager 

Citizens Advice Trafford

1 Waterside Plaza



M33 7BS

We look forward to hearing from you!