Adviceline Telephone Assessors
An Adviceline telephone assessor is a diverse role and you will not be expected to know it all from the start!

We provide all Adviceline telephone assessors with training, which will help you develop the skills you need, to deliver an excellent level of service to clients.
As an Adviceline telephone assessor you would:
  • Be the first point of access for Citizens Advice clients when they ring the Adviceline number
  • Deal with a wide range of clients problems and issues
  • Support members of the public of all ages and backgrounds
  • Give information from the Citizens Advice electronic information system and other sources to the client
  • Refer clients for more detailed generalist or specialist advice where appropriate
  • Keep records of all clients cases on the computer database
  • Help prevent future problems by identifying issues that affect many clients
Specific qualification or experience is not required to train for the role.  You need to:-
  • Be good at listening
  • Have a good telephone manner
  • Have basic computing skills
  • Be open minded and non-judgemental
  • Enjoy helping people
Once fully trained we will continue to support you throughout you time as an Adviceline telephone assessor.
How do I apply?
Citizens Advice Trafford recruits throughout the year.

If you are interested in volunteering with us, please read our
notes on applying and complete our application form. The application can be either e-mailed to: , or sent to

Senior Advice Service Manager 

Citizens Advice Trafford

1 Waterside Plaza



M33 7BS

We look forward to hearing from you!