Useful links to advice and information
 
For self-help information on a variety of issues, the following web sites provide access to free information from independent sources. We have listed these sites here as we think you might find them useful but we cannot accept responsibility for the content or availability of external sites.

Organisation Information and advice on...
Citizens Advice  
Citizens Advice - Adviceguide Benefits, employment, tax, debt, money management, family, health, housing, home and neighbourhood, education, communications, consumer affairs, energy, travel, discrimination, civil rights, immigration and legal information.                        
Citizens Advice - Advice for under 25's Benefits, debt, employment and housing advice.
Citizens Advice National website for our membership organisation - Citizens Advice.
   
Benefits  
Age UK Benefits advice for older people.
Department for Work & Pensions Government department responsible for welfare benefits.
GOV.UK - Benefits Information, eligibility and how to apply for benefits.
GOV.UK - PensionsPensions and planning for retirement, benefits for people aged 60 plus.
HM Revenue and Customs Tax credits and child benefits.
Trafford Council Benefits advice including housing and council tax benefit.
Turn 2 Us Benefits calculator and details of grant giving charities.
   
Consumer  
The Office of Fair Trading  Government office to promote and protect consumer interests.
Trading Standards Institute Consumer information and practical advice.
   
Crime & Justice  
Action Fraud Report and support if you are a victim of fraud, online scams and computer viruses.
Court Service Website for the Ministry of Justice and related organisations.
Crimestoppers Fight crime without revealing your identity.       
GOV.UK Government website on reporting crime, going to court, sentencing, probation and prison.
Home Office Government office responsible for preventing and reducing crime.
Identity Theft Prevention and what to do if you are a victim of identity theft.
True Vision Independent and confidential support to report hate crime.


Debt & Money Management  
Business Debtline Debt advice for small businesses including self employed people.
GOV.UK Information on managing money, tax, benefits and debts.
Financial Ombudsman Service Independent advice in settling complaints between consumers and businesses providing financial services.
Financial Service Authority  Interactive tools for budgeting and borrowing, information and leaflets.
Insolvency Service Bankruptcy, Individual Voluntary Arrangements (IVA's), Debt Relief Orders (DRO).
National Debt Line Free debt advice and support.
Payplan Free impartial debt advice.
StepChange(Formley known as CCS) free independent debt advice charity.
The Money Advice Service Free unbiased money advice.
Taxaid Charity offering tax advice and support.
Turn 2 Us Benefits calculator and details of grant giving charities.
United Utilities Trust Fund Independent grant making trust applications for household bills and priority debts.
   
Healthcare  
Age UK Benefits, care, age discrimination advice for older people.
Carers UK Charity to support and help carers.
Department of Health Public health, adult social care and the NHS. 
NHS  Health conditions, treatment, local services and healthy living.
NHS Direct For health advice and reassurance 24hrs a day.
Home-Start Support and friendship for families.
Red Cross Health and social care in the UK.
Trafford Council Social care, fostering, adoption and healthy living.
Trafford Carers Centre Organisation supporting carers in Trafford.

Working Families Charity giving voice to working parents and carers.
   
Housing  
Dept of Bus Innovation & Skills 
UK department for business, innovation and skills.
Energy Saving Trust  Tips on saving energy and financial help available.
Gov.UKGovernment website on housing options.
Help With The Rent  Help for tenants who rent from private landlords.
Shelter    Housing and homelessness charity - advice including arrears and court action.
Trafford CIL Trafford Centre for independent living for deaf and disabled people in Trafford.
Trafford Council Housing advice, options, grants and standards.
Trafford Housing Trust Trafford housingassociation and assistance for local residents.

United Utilities Trust Fund Independent grant making trust applications for household bills and priority debts.
   
Immigration  
GOV.UK Apply for a passport.
Government UK Border Agency Visa, Citizenship, asylum, immigration and business migration information.
Trafford Law Centre Immigration and asylum information.
   
Law & Rights  
Equality & Human Rights Promote and monitor human rights, protect and enforce equality.
GOV.UKCivil legal aid services.
The Law Society Find a solicitor.

   
Local Services  
Age UK Trafford  Information for older people in the Trafford Borough.
Home-Start Support and friendship for families in Trafford.
Trafford Carers Centre Organisation supporting carers in Trafford.
Trafford CIL Trafford Centre for Independent Living for deaf and disabled people in Trafford.
Trafford Council Services and Information for local residents, visitors and businesses.

   
Relationships   
Galop Galop provide support for lesbian, gay, bisexual and transgender people experiencing domestic violence.
Mensadviceline Advice and support for male victims of domestic abuse.
Refuge National charity working to end violence against women and children.
Victims Support Free confidential help to victims of crime, witnesses, friends and family.
Women's Aid  National charity working to end violence against women and children.
   
Work  
ACAS Employment advisory, conciliation and arbitration service.
Equality & Human Rights Employment equality and human rights information.
GOV.UK - Business Government business advice support and compliance services.
GOV.UK - Finding A Job Government information and advice on finding a job and your rights and responsibilities.
GOV.UK - Working
Government website on minimum wage, trade union, redundancy and health & safety.
Gtr M/cr Pay & Employment Rights Greater Manchester advice and support service on employment rights.
Health & Safety Executive Workers health and safety rights.
Inland Revenue HM Revenue and Customs.
Maternity Action Advice and information on rights, entitlements throughout pregnancy and maternity.
Working Families  Charity giving voice to working parents and carers.