For immediate release: Friday 31st  July

Citizens Advice announces changes to advice services in Trafford

The Trafford Advice Partnership has secured a new 3 year contract with Trafford Council to provide information and advice services in the borough.

The Trafford Advice Partnership is led by Citizens Advice Trafford and includes the leading information and advice providers in the borough including Age UK Trafford, Trafford Centre for Independent Living, LMCP Care Link, BlueSCI, Trafford Carers Centre and the Autistic Society for the Greater Manchester Area.

The work of the partnership will see information and advice services transformed in Trafford with the aim of making advice accessible to more people. This will include offering more advice via telephone, webchat and webcam as well as outreach work in each of Trafford’s localities.

Citizens Advice Trafford services will be changing so that advice is mainly given via telephone, with more detailed advice available at pre-booked appointments at new outreach locations across the borough.

On 31 July 2015, Citizens Advice offices in Altrincham, Urmston, Stretford and Partington will close. The Sale office will remain open, offering telephone advice and pre-booked appointments only. 

Anyone who needs advice should call Citizens Advice Trafford on 0300 330 1153, who will be able to offer telephone advice and arrange face to face appointments where appropriate, on their premises over the coming weeks. People who already have appointments booked have been informed of the changes.

The telephone service will operate between 10am and 4pm, and the opening hours will extend in the autumn when Citizens Advice Trafford joins the national Citizens Advice Adviceline service.

Advice on a wide range of issues is also available from and from the Citizens Advice consumer service on 03454 04 05 06.

Dale Maskell, Chief Officer of Citizens Advice Trafford said:

“This new contract will mean that we can build on our strong history of partnership work and deliver more accessible services to Trafford residents. This is a big change for our services and, working with our staff and volunteers, will help us to be more responsive to the needs of more people in Trafford, and target those in greatest need. ”

Phil Aspden, Chair of Citizens Advice Trafford said:

“The Citizens Advice service has delivered information and advice to Trafford residents for over 75 years. We have been able to sustain the service for so long by adapting to new circumstances and evolving to meet the changing needs of the people we help.

“The changes in our funding mean we have worked with our partners to design a new service that can meet local demand at a reduced cost. We will continue to innovate and monitor access to the Trafford Advice Partnership to ensure that Trafford residents get the information and advice that they need.” 

Notes to editors:

For media enquiries, contact Dale Maskell at

1. Online advice can be found at

2. During August and September 2015, the new Trafford Advice Partnership service model will be phased in and will be fully operational from October 2015.

Trafford Advice Partnership
Trafford Advice Partnership was a formed as a partnership of advice giving organisations across Trafford. The partners include Citizens Advice Trafford, Age UK Trafford, Trafford Carers CentreStephensons Solicitors, Trafford CouncilTrafford Centre for Independent Living and Voluntary and Community Action Trafford 
The original partnership held advice sessions at community venues across Trafford where specialist advice could be accessed. The Big Lottery funding also supported the work of the telephone advicelines at Citizens Advice Trafford, Trafford Carers Centre and Age UK Trafford. We also supported community members by offering volunteering opportunities in the project.
The project was funded for three years by a Big Lottery Fund Grant and the funding ended in June 2012. Thanks to the Advice Services Transition Fund, the Trafford Advice Partnership has now developed and is funded to provide webcam advice sessions in Old Trafford Library and Urmston Library.

Webcam Advice Centres - Service currently suspended!

On April 11th 2014 we launched our first Webcam Advice Centre in Urmston Library . The webcam will help people to access the different partners from the library and get the information and advice that they need.





 And here is a handy guide on how to use the Webcam Advice Centres... 

Telephone Advice

If you are unable to make it to the Webcam Advice Centre, Citizens Advice Trafford, Age UK Trafford and Trafford Carers Centre also operate telephone advice lines:

Citizens Advice Trafford's
Telephone Adviceline: 0300 330 1153

Age UK Trafford's advice hotline (if you are over 50 years of age): 0161 746 3940

Trafford Carer's Centre helpline (if you are a Carer): 0161 848 2400