The Trafford Advice Partnership has secured a new 3 year contract with Trafford Council to provide information and advice services in the borough.

The Trafford Advice Partnership is led by Citizens Advice Trafford and includes the leading information and advice providers in the borough including Age UK Trafford, LMCP Care Link, BlueSCI, Trafford Carers Centre and the Autistic Society for the Greater Manchester Area.

The work of the partnership will see information and advice services transformed in Trafford with the aim of making advice accessible to more people.  

Citizens Advice Trafford services will be changing so that advice is mainly given via telephone, with more detailed advice available at pre-booked appointments at new outreach locations across the borough.

Anyone who needs advice should call Citizens Advice Trafford on 0300 330 9073, who will be able to offer telephone advice and arrange face to face appointments where appropriate, on their premises over the coming weeks. People who already have appointments booked have been informed of the changes.

Advice on a wide range of issues is also available from www.citizensadvice.org.uk and from the Citizens Advice consumer service on 03454 04 05 06.

The Chief Officer of Citizens Advice Trafford said:

“This new contract will mean that we can build on our strong history of partnership work and deliver more accessible services to Trafford residents. This is a big change for our services and, working with our staff and volunteers, will help us to be more responsive to the needs of more people in Trafford, and target those in greatest need. ”

Phil Aspden, Chair of Citizens Advice Trafford said:

“The Citizens Advice service has delivered information and advice to Trafford residents for over 78 years. We have been able to sustain the service for so long by adapting to new circumstances and evolving to meet the changing needs of the people we help.

“The changes in our funding mean we have worked with our partners to design a new service that can meet local demand at a reduced cost. We will continue to innovate and monitor access to the Trafford Advice Partnership to ensure that Trafford residents get the information and advice that they need.” 

Trafford Advice Partnership
Trafford Advice Partnership was a formed as a partnership of advice giving organisations across Trafford. The partners include Citizens Advice Trafford, Age UK Trafford, Trafford Carers  Trafford Council, and Voluntary and Community Action Trafford 
 
The original partnership held advice sessions at community venues across Trafford where specialist advice could be accessed. The Big Lottery funding also supported the work of the telephone advicelines at Citizens Advice Trafford, Trafford Carers Centre and Age UK Trafford. We also supported community members by offering volunteering opportunities in the project.
 
The project was funded for three years by a Big Lottery Fund Grant and the funding ended in June 2012. Thanks to the Advice Services Transition Fund, the Trafford Advice Partnership has now developed and is funded to provide webcam advice sessions in Old Trafford Library and Urmston Library.

Telephone Advice

Citizens Advice Trafford, Age UK Trafford and Trafford Carers Centre also operate telephone advice lines:

Citizens Advice Trafford's
Telephone Adviceline: 0300 330 9073


Age UK Trafford's advice hotline (if you are over 50 years of age): 0161 746 3940

Trafford Carer's Centre helpline (if you are a Carer): 0161 848 2400