Fact Sheets

For self-help information on a variety of issues try our Adviceguide printable factsheets.

If English is not your first language, self help information in various languages is also available via Adviceguide.

The fact sheets are in PDF format and you will need Adobe Acrobat Reader to view them. 
Adobe Acrobat can be downloaded for free here : -
 
Topics Information on...

Benefits

  • Employment and Support Allowance
  • Child Tax Credit
  • Working Tax Credit
  • Payment of tax credits
  • Overpayment of tax credits
  • Tax credits - reporting a change of circumstance
  • Problems with tax credits
  • Volunteering.

Consumer  

  • Alternative dispute resolution
  • Banks and building societies
  • Builders
  • Buildings insurance
  • Buying at auction
  • Buying goods and services in Europe
  • Buying on the doorstep
  • Buying over the internet
  • Dealing with call centres
  • Dry cleaning
  • Going to court
  • Goods, Guarantees
  • Home shopping
  • Household contents insurance
  • Mobile phones
  • Motor insurance
  • Overbooking
  • Package holidays
  • Private sales and car boot sales
  • Safety
  • Secondhand cars
  • Services
  • Starting court action
  • Supplier has gone out of business
  • Timeshare
  • Travel insurance.

Debt and Money Management

  • Bailiffs
  • Bankruptcy
  • Budget sheet
  • Child Support and maintenance arrears
  • Council tax arrears
  • Court fines
  • Credit fact sheet
  • Dealing with people you owe money to
  • Gas and electricity arrears
  • Help with debt fact sheet
  • How county court judgments affect your credit rating
  • Income tax arrears
  • Jargon buster fact sheet
  • Mortgage arrears
  • Payment Protection Insurance
  • Payment Protection Insurance - sample complaints letter
  • Rent arrears
  • Sample debt letters
  • What happens if you are taken to court for money you owe.

Discrimination

  • Age discrimination at work
  • Can I be treated unfairly because of my sexual orientation
  • Discrimination in prison
  • Sex discrimination and sexual harassment at work
  • What can I do if my employer treats me unfairly because of race
  • What can I do if my employer is treating me unfairly because of religion or belief?
  • What can I do if my employer is treating me unfairly because of my sexual orientation?

Healthcare

  • Help with mental health problems
  • NHS dental treatment
  • Private health treatment

Housing

  • Help for flood victims who rent their home
  • Mortgage arrears
  • Problems in shared accommodation
  • Rent arrears
  • Renting from a letting agency
  • Tenancy deposits.

Law and Rights 

  • Personal injury, no win no fee agreements
 
Parking
  • Parking fines and parking charges, wheel clamping 

Prisoners 

  • Discrimination in prison
  • Early release from prison - serving your sentence in the community
  • Health in prisons
  • Leaving prison
  • Prisoners and benefits
  • Prisoners and debt
  • Prisoners and housing
  • Prisoners – letters
  • Prisoners - making a complaint
  • Prisoners - phone calls
  • Prisoners - problems with property
  • Prisoners – visits
  • Prisoners – getting further help.

Relationships 

  • Adopting a child
  • Child abuse
  • Ending a marriage
  • Ending a relationship - unmarried couples who live together
  • Living together - your rights
  • Rights of same-sex couples.

Work 
  • Accidents at work
  • Age discrimination at work
  • Changes to employment contracts
  • Children and employment
  • Employer withholds your pay
  • Holidays and holiday pay
  • Information for small employers
  • Lay offs and short time working
  • Maternity rights at work
  • Migrant workers - rights at work
  • Migrant workers – tax and national insurance
  • Migrant workers and Working Tax Credit
  • National insurance
  • National Minimum Wage
  • Notice of dismissal from work
  • Redundancy
  • Rest breaks at work
  • Rights of working fathers
  • Sex discrimination and sexual harassment at work
  • Sickness at work
  • Time off work
  • Working hours
  • What can I do if my employer treats me unfairly because of race
  • What can I do if my employer treats me unfairly because of religion or belief?
  • What can I do if my employer treats me unfairly because of sexual orientation?
  • Young people and employment.