How to access our services

The primary method of getting in touch with Citizens Advice Trafford is through our telephone adviceline.

***Please note that all of our telephone service is closed on bank holidays and public holidays***

Telephone Adviceline
We offer a telephone service at specific times, when you can call without an appointment for a short telephone interview.


0300 330 9073

(Monday – Friday 10am -4pm)


Calls to our national phone service and consumer helpline cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. 

Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider. Advisers are happy to call you back on request.

Advisers are happy to call you back on request if the call charges are a problem.
Lines open Monday - Friday 10.00am - 4.00pm (excluding Bank Holidays).

Citizens Advice Trafford does not currently offer an e-mail service.

Head Office
For issues not related to advice, for comments, suggestions or complaints, please contact:

Chief Officer

Citizens Advice Trafford

1 Waterside Plaza



M33 7BS

Or you can make a complaint using this page here which explains the whole complaints process for the service.