Campaigning for changes in policies and services
Every client that contacts us with a problem provides us with a first-hand experience of policies or practices going wrong. This adds up to a huge wealth of information about the problems people experience.
We use client's stories anonymously to campaign for improvements to these policies and practices by raising issues at all levels.  We contribute to public debate and suggest where improvements can be made to the policies and services of government and business.
We aim to stop problems at their source.
Local /regional campaigning 
With local or regional issues we may act individually or join forces with other bureau and outside agencies, using client evidence to lobby Members of Parliament (MP's), Assembly Members (AM's) Councillor and local authorities as well as presenting findings to the media.

January 2019 We’re taking part in Big Energy Saving Week 2019. Find out more by visiting our campaign webpage.

July 2018 

BBC1 broadcast of “Killed by my Debt” docudrama

July 2018 saw the BBC1 broadcast of the docudrama “Killed by my Debt”. Jerome was a 19-year-old man who worked in the gig economy as a delivery courier, transporting blood between London hospitals. His variable income meant that when he received two traffic fines, each of £65 that he was unable to pay immediately, fees and charges rapidly escalated the debt to over £1,000 and became unmanageable. Despite Jerome’s efforts to seek an affordable repayment plan, bailiffs clamped his motorbike, meaning Jerome was then unable to work. After increasingly desperate attempts to resolve the situation, Jerome ultimately took his own life. 

The broadcast of the programme on BBC1 generated a huge amount of interest on social media – at one point it was trending just below “Love Island” on Twitter. The screening also followed a Parliamentary event organised by the All Party Parliamentary Group on debt and personal finance on Tuesday. As part of this Jerome’s mother and brother, Tracey and Nat, explained to MPs and others what Jerome’s death had meant to them and the ways they thought it could have been prevented – including independent regulation of bailiffs.

How you can help build on interest created by “Killed by my Debt”

One of the Taking Control partners, Z2K has set up a webpage where you can take actions to follow up the issues highlighted in “Killed by my Debt” either by:

·         e-mailing Minister for Justice, Lucy Frazer

·         e-mailing your local MP


·         sharing a bailiff story on the Taking Control website

We’d really appreciate you taking a small amount of time to take at least one of these actions to keep the issue of bailiff reform on the agenda

If you could include an example of poor bailiff practice from your local area in the appropriate place in the e-mail, that would really bring the campaign message across. Thank you!

Scams Awareness Month 2016

Citizens Advice Trafford is urging people in Trafford to spread the word about scams and expose the tactics of fraudsters to protect others.

Citizens Advice Trafford is launching Scams Awareness Month on 1 July to help stop people falling prey to scams by following a three-step rule - get advice, report it, and tell others about it.

It comes as national research by Citizens Advice finds scammers are using a variety of tactics to get people to part with their cash, with people losing an average of £2,500 across all types of scam.

Scam methods include vishing whereby scammers cold-call people in a bid to get their bank details, and offers of fake services, such as telling people their computer has a virus which they can fix remotely.

Investment scams carried the highest price tag, with people investing in fake diamonds or bogus stocks and shares losing of on average £20,000 each.

Citizens Advice Trafford has helped people targeted by scams including a client who was sold fake land ownership certificates costing them their life savings

Citizens Advice is warning people to be on guard and watch out for the different methods used by fraudsters, from doorstep selling of counterfeit goods to demands for upfront payments for services that never materialise.

 Jonathan Yates, Chief Executive of Citizens Advice Trafford said:

“Scams are not a minor blight, they heap misery on people and in some cases can lead to financial ruin.

“Fraudsters use sophisticated techniques to con people and because they vary their methods, it can be tricky to spot when something is a scam. If you come across something that seems suspicious, seek advice so you don’t put yourself at risk.

“It’s vital to report scams and spread the word so we can clampdown on con artists and stop others falling into the same traps.”

Eight common scams reported to Citizens Advice are:

1.    Investment - victims are persuaded to invest money into fake ventures and are then unable to get their money back.

2.    Fake services - people are offered a service for a fee, only to find the service isn’t real or doesn’t exist at all. Examples include, offers to fix computers remotely and fake invoices for advertising.

3.    Vishing - con-artists cold-call people pretending to be a legitimate company, asking for credit or debit card  details - for example on the pretence that they need to refund overpaid bills.

4.    Doorstep selling - victims are offered goods door-to-door or from the back of a van, which are likely to be counterfeit. Fraudsters selling mattresses, “fresh” fish and cleaning products were all reported to Citizens Advice.

5.    Upfront payment or fee - fraudsters ask for a payment in advance for a service or product that never materialises, such as asking for a fee to get a loan, or to pay for a training course to secure a job.

6.    Premium rate texts - victims inadvertently agree to receive premium rate texts about games or competitions, usually costing around £4 each.

7.    Counterfeit goods - people buy goods at marketplaces or online that turn out to be counterfeit or even stolen. Common products include cigarettes, shoes and clothing, and tickets for events.

8.    Goods not received - people place orders for goods which don’t arrive. Scams are often carried out through social media and online auction sites.

Warm Homes, Healthy people                                                  
Do you know somebody who is over 75 or is disabled?
Is somebody you know struggling to pay for their heating?
Do you know somebody living with a health condition or is a carer?
If you answered yes to any of these questions there is
practical help, information and advice you can get on keeping warm this winter.

Turning evidence into action 
Citizens Advice is respected for its impartiality and independent analysis and is listened to at all levels of government. Councillors, MP's and AM's all consult the Citizens Advice on a wide range of issues. This enables us to effectively campaign for social justice and get laws changed for the better. We frequently produce briefings for members of parliament. Some of our parliamentary briefings can be found here.
Help Us
You can help us make life better by reporting issues that are affecting you or become a campaign volunteer

Details of our current national campaigns can be found here.