Privacy policy and use of cookies

Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

We use cookies* on this website to: track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website.

Cookie namePurposeExpiry date

Used to determine unique visitors to this site and it is updated with each page view.  Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure 

2 years from set/update
 _utmaUsed to establish and continue a user session with this site. 
30 minutes from set/update
 _utmcUsed to determine whether or not to establish a new session for the users 

At the end of the session
 _utmz Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or e-mail link.  It is used to calculate search engine traffic, ad campaigns and page navigation within this site.  The cookie is updated with each page view to this site.   

6 months from set/update   

Stops the banner message about cookies showing on every page.  It is only shown on the first three pages visited, or until it is closed. 
1 year 
test session CookieStores users login session 1 year 

*cookie - a bit of information kept on a user's computer.

† For more information on Google Analytics and how it uses cookies

How cookies work and can be managed
How to delete and control cookies  

Information Commissioner's Office          Cookies advice for the public