"I would just like to say how grateful I am with the advice and help I have received from Citizens Advice Trafford. I have been getting sleepless over the issues I had and I can honestly say I am now sleeping like a baby because of the help of your organisation."
Our ServiceCitizens Advice Trafford helps people resolve their legal, money and other problems by providing information and advice and by influencing policymakers.
We use evidence of our clients’ problems to campaign for improvements in laws and services that affect everyone. We value diversity, promote equality and challenge discrimination.
Without funding and volunteers Citizens Advice Trafford could not continue to provide its services in Trafford. Every Citizens Advice Bureau is an independent registered charity.
How we advise
There are several ways we can help you to resolve your problems. We start off by holding a short interview with you to better understand what the next step should be. Our volunteer advisors don't tell you what to do, but will explain your options and hep you understand the possible outcomes of the different courses of action.
We can provide advice and information on a wide variety of issues from welfare benefits to employment to faulty kettles and everything in-between. Whoever you are, whatever the problem we will do our best to help you.
We provide advice and information services across the borough of Trafford in a number of ways which include:
Online advice - We have included useful links on this site and we also link through to Adviceguide. Adviceguide is a fantastic source of information and is produced by our membership organisation Citizens Advice.
Telephone Adviceline -
Landline: 0844 499 4103
(Call charges to 0844 number are charged at 5p per minute from a BT
Mobile: 0300 456 2568
(When calling from a mobile using the 0300 all charges are at your mobile provider's standard rate or inclusive free minutes)
Advice Kiosks - We are working at having touch screen 'kiosks' in three locations in Trafford. The kiosks help people to access our online information sources in community venues. We plan to have the kiosks at Old Trafford Library and Sale West Community Centre.
Face-to-face - We have five permanent bureau offices,
Altrincham, Partington, Sale, Stretford and Urmston offering a drop-in, no appointment needed service at specific times during the week.
Trafford Information Network - We chair this group with the support of Trafford Council. This is an independent network of advice and information providers from across Trafford.
Helpinhand - With the support of Trafford Council, Reason Digital and the Trafford Information Network we have developed a smartphone app which can support you with accessing different sources of advice and information. The app can be downloaded from the App Store and Android Marketplace.
Citizens Advice Trafford Specialist Unit - We provide specialist legal advice in welfare benefits and debt through our contracts with the Legal Services Commission and the Money Advice Service. The first step to access this advice is to visit a bureau or call our Adviceline.
The best way to keep in touch with our work and news is by keeping up-to-date with our Facebook page, YouTube Channel, Twitter page and Podcasts.
We will be regularly updating our blog and online newspaper Trafford People & Orgs Daily
Please find links below to all of the ways of keeping in touch:
Find us Follow us
Watch us Podcasts
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Citizens Advice Trafford is a registered company limited by guarantee and is a registered charity.
Registered company number: 5027375
Charity Number: 1102003
Company registered address: 1 Waterside Plaza, Sale M33 7BS
Copyright Citizens Advice Trafford 2014
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