VACANCY @ Citizens Advice Trafford
Advice Service Supervisor
Closing date 10am 22/08/2016, interview date 29/08/2016
For details see our Jobs page
We’re taking part in Scams Awareness Month 2016.
FUTURE OF ADVICE SERVICES IN TRAFFORD 31/07/2015
Read more here.
Our ServiceCitizens Advice Trafford helps Trafford people resolve their legal, money and other problems by providing information and advice and by influencing policymakers.
We use evidence of our clients’ problems to campaign for improvements in laws and services that affect everyone. We value diversity, promote equality and challenge discrimination.
Without funding and volunteers Citizens Advice Trafford could not continue to provide its services in Trafford. Every Citizens Advice is an independent registered charity.
How we advise
There are several ways we can help you to resolve your problems. We start off by holding a short interview over the telephone to better understand what the next step should be. Our volunteer advisors don't tell you what to do, but will explain your options and hep you understand the possible outcomes of the different courses of action.
We can provide advice and information on a wide variety of issues from welfare benefits to employment to faulty kettles and everything in-between. Whoever you are, whatever the problem we will do our best to help you.
If we believe you need further advice we will arrange an appointment with you. The appointment will be either a telephone appointment or a face to face appointment (F2F).
You MUST be a Trafford resident to use our face to face services!
We provide advice and information services across the borough of Trafford, for Trafford residents, in a number of ways which include:
Online advice - We have included useful links on this site and we also link through to Citizens Advice. The Citizens Advice website is a fantastic source of information and is produced by our membership organisation Citizens Advice.
Telephone Adviceline -
0300 330 1153
(Monday – Friday 10am -4pm)
Calls to our national phone service and consumer helpline cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider.
Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider. Advisers are happy to call you back on request.
Advisers are happy to call you back on request if the call charges are a problem.
We operate 5 outreaches across Trafford, these currently operate by appointment only. See our Outreach page for further details.
Trafford Information Network - We chair this group with the support of Trafford Council. This is an independent network of advice and information providers from across Trafford.
Helpinhand - With the support of Trafford Council, Reason Digital and the Trafford Information Network we have developed a smartphone app which can support you with accessing different sources of advice and information. The app can be downloaded from the App Store and Android Marketplace.
Citizens Advice Trafford Specialist Unit - We provide specialist legal advice in welfare benefits and with debt through our contract with the Money Advice Service. The first step to access this advice is to call our Adviceline.
The best way to keep in touch with our work and news is by keeping up-to-date with our Facebook page, YouTube Channel, Twitter page and Podcasts.
We will be regularly updating our blog and online newspaper Trafford People & Orgs Daily
Please find links below to all of the ways of keeping in touch:
Find us Follow us
Watch us Podcasts
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"I would just like to say how grateful I am with the advice and help I have received from Citizens Advice Trafford. I have been getting sleepless over the issues I had and I can honestly say I am now sleeping like a baby because of the help of your organisation."